The Standard Terms and Conditions...
Yes yes! Here they are folks!
These are our standard terms and conditions for all orders places with Sweet Bliss. So here goes.
In order to secure the date and book your order, we require 50% non refundable, non transferable deposit which is to be paid within 24 hours of Sweet Bliss confirming your booking (unless otherwise agreed). The balance is due 15 business days prior to pick up/ delivery into our account. IF your date falls within this time frame, then this needs to be paid in full.
Any changes/ additions may incur additional costs. Please note no refunds or transfers are given unless decided by management. Sweet Bliss takes no responsibility for any damages caused once the order has left the premises. However if there is a situation we will do our best to help but this may be at a cost (at managements discretion). We do use a support system in our cakes as required for extra support.
Any order we do is open to artistic impression as our orders are all custom made by hand and no two cake artists are the same.
Please use your name, the event type, the date of the event as the references on making payment. Please also let us know once you have paid so we can start our paperwork.
Some times we are given the pleasure of being forwarded amazing videos and or photos of customers with our product/ or of our product- as we also think these images are amazing we reserve the right to use them for advertising/ marketing unless otherwise advised- we do normally ask first however if you send us some please advise if this is ok or not. Generally this is on our website or facebook page/ instagram.
Our bank details will be emailed to you on confirmation along with these terms and conditions. (Unless paid online).
On pick up you may need to allow a few minutes for us to explain any non edibles, structure that is in the cake. Your order will come boxed accordingly for travel. The safest place for transporting it is on the floor of the car or boot to keep it as flat as possible to avoid any damage.
In summer please have air con on cold and in winter heating off. DO NOT leave it in the car under any circumstances. The cake will melt and this can happen faster than you think. As per my terms and conditions above Sweet Bliss will not be held accountable for any damage.
Most of the orders we do cannot be put in a fridge. The fridge will melt fondant and make it sticky and wet. Also cake is not generally pleasant to eat when fridge cold. They also need to be kept out of the sunlight and heat. They are made of fresh ingredients and ganache and fondant melts. We will advise if it needs to go in the fridge otherwise.
Paying the deposit/ or in full/ any payment in any form is accepting of these terms and conditions.
Vouchers/ Discounts: Vouchers / Discounts of any kind are subject to the above terms and conditions. Cannot be used in conjunction of any other specials/ sales/ offers. Valid for one use only and is not for sale, transferable nor is it exchangeable for cash and is non-refundable. Not valid for wedding orders or tastings. Any booking is subject to availability. Voucher is for said flavours/ colours/ design or as decided by Sweet Bliss and pick up only (unless otherwise advised on the voucher). Any changes including to dairy/ gluten etc free will be an extra charge. Any discounts do not apply to any third party- such as but not limited to laser cut toppers, dolls/ toys/ fresh flowers/ florists/ courier fees. Standard terms and conditions apply and are provided on booking confirmation. Voucher / Discount must be declared on first contact and any voucher must be handed in on collection of the order. Vouchers cannot be used as a deposit of an order- should the order total more than the voucher the balance must be paid as the deposit, then the voucher the balance.
So much care and love goes into everything we make so we hope you enjoy them as much as we do making them. Please feel free to tag us and share any pictures you have of the event/ order.